Paula Russo Iglesia, in compliance with Article 97 of RD 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users, reports that this document sets out the Terms and Conditions governing the use of this website www.kudo-energy.es. Please read these Terms and Conditions, our Cookie Policy, our Privacy Policy and our Legal Notice. If you have any questions regarding the Terms and Conditions or the Data Protection Policies you can contact us through our contact channels. The contract may be concluded, at your option, in any of the languages in which the Conditions are available on this website.
The present General Conditions of Use and Contracting are written in Spanish.
OUR DATA
The sale of articles/services through this website is carried out by Paula Russo Iglesia, a company located at Avda. Goya 61, 50005 Zaragoza – Spain and e-mail info@kudo-energy.es
YOUR DATA
The information or personal data provided by the user will be treated in accordance with the provisions of the Data Protection Policies. By using this website, the user consents to the processing of such information and data and declares that all information or data provided are true and correspond to reality.
PRIVACY/PERSONAL DATA PROTECTION
Paula Russo Iglesia complies with the guidelines of Law 15/1999 of December 13 for the Protection of Personal Data, Royal Decree 1720/2007 of December 21, which approves the Regulation of development of the Organic Law and other regulations in force at all times, and ensures the correct use and processing of personal data of the user.
To do this, along with each form of collection of personal data, in the services that the user may request Paula Russo Iglesia, will inform the user of the existence and acceptance of the specific conditions of the processing of their data in each case, informing the user of the responsibility of the file created, the address of the person responsible, the possibility of exercising their rights of access, rectification, cancellation or opposition, the purpose of processing and data communications to third parties where appropriate.
Also, Paula Russo Iglesia creator of the website reports that it complies with Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce and will ask the user to consent to the processing of your email for commercial purposes at all times.
MINORS
The contents of the Web Page are intended for persons of legal age. Paula Russo Iglesia does not intend to obtain data from minors. When Paula Russo Iglesia becomes aware of the existence of personal data of a minor in her file, she will immediately proceed to cancel such data.
USER OBLIGATIONS
The user must respect at all times the terms and conditions established by the website.
The user will use the website in a diligent manner and assumes any liability that may arise from a breach of the terms and conditions of the website.
The user may not use the website to transmit, store, disseminate, promote or distribute data or content that carries viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any computer or telecommunications program or equipment.
SERVICES OFFERED
The website www.kudo-energy.es provides information to its users about the characteristics of the products marketed by Paula Russo Iglesia. Likewise, the Web Page provides other services such as the on-line sale of products, as well as their payment by means of a secure server.
The addressees of the services of the Web Page are the users interested in products commercialized by Paula Russo Iglesia. The services offered by the Website are free of charge, except for the Advanced Services, access to which is subject to the user’s subscription to a service or purchase of a product from Paula Russo Iglesia.
INDUSTRIAL AND INTELLECTUAL PROPERTY
Paula Russo Iglesia by itself or as an assignee, owns all intellectual and industrial property rights of its website, as well as the elements contained therein (not limited to, images, sound, audio, video, software or text, trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by Paula Russo Iglesia or its licensors.
Under the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, are expressly prohibited reproduction, distribution and public communication, including its mode of making available, all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, without the authorization of Paula Russo Iglesia. All rights reserved.
The USER undertakes to respect the rights of Intellectual and Industrial Property owned by Paula Russo Iglesia. You may view the elements of the portal and even print, copy and store them on the hard disk of your computer or any other physical support as long as it is solely and exclusively for your personal and private use. The USER shall refrain from deleting, altering, evading or manipulating any protection device or security system that was installed on the pages of Paula Russo Iglesia.
HOW TO PLACE AN ORDER
To place an order, you must follow the online purchase procedure and click on “Authorize payment”. You will then receive an e-mail acknowledging receipt of your order (the “Order Confirmation”). We will also inform you by e-mail that the product is being shipped (the “Shipment Confirmation”).
PRICES
Published prices are valid unless typographical error or end of promotion. Published prices are expressed in Euros and include VAT and are valid for orders placed within Spain.
The shipping of the products is free for all orders within the peninsula. We only ship to mainland Spain, we do not ship to the Canary Islands or the Balearic Islands.
Orders from outside Spain will not be processed.
Paula Russo Iglesia reserves the right to modify products, promotions, commercial conditions and prices at any time and without prior notice to the customer.
PAYMENT METHODS
Products shall be paid for in advance by credit/debit card.
Credit/debit card.
The payment accepts VISA and MasterCard cards and is made at the time of purchase; this method is convenient and secure. www.kudo-energy.es uses a secure server, where all transmission of personal data travels encrypted through the Secure Sockets Layer (SSL) protocol over the network, in addition, all bank details concerning your card are requested at the 4B payment gateway and www.kudo-energy.es at no time has access to the confidential data of your card.
DELIVERY TERMS AND FORM
We are committed to ship the products in the shortest possible time, with an estimated delivery time of 24/48 hours from the time the order is processed. Delivery time may be affected on holidays. If any circumstance should prevent us from meeting this delivery time, we will contact you to inform you and ship as soon as possible.
WARRANTY
Customers will benefit from the guarantee given by the different manufacturers of each item. In the event that the article does not have this document, it will be sufficient to keep the purchase invoice, in compliance with Law 23/2003, of July 10, 2003, on Guarantees in the Sale of Consumer Goods.
Damage due to incorrect use or handling of the product, or wear and tear caused by normal use of the product, are not included in this warranty.
PRODUCT RETURNS AND EXCHANGES
With our after-sales service we try to offer a fast and efficient attention to our customers in order to solve any problem with our products or shipments.
If you notice any damage at the time of delivery, please contact us immediately by e-mail. After two (2) working days following receipt of the product, no claims related to transportation will be accepted.
www.kudo-energy.es assumes the transportation costs of returning the product due to manufacturing defects.
If you want to make a return, please inform us by e-mail and check that you have the original packaging. Shipping costs shall be borne by the customer unless otherwise duly authorized by www.kudo-energy.es.
A return period of 7 days from the delivery of the product to the customer is established, in accordance with Law 47/2002, of December 19, 2002, of the Retail Trade Ordinance.
Product manufactured to customer specifications will not be returned.
RIGHT OF WITHDRAWAL
The User has the recognized right of withdrawal of the purchase made through the Website www.kudo-energy.es, and may return the product, if not satisfied, within a maximum period of fourteen (14) calendar days from receipt of the product.
It is also noted that there shall be no right of withdrawal with respect to the provision of services when the execution of the same has already begun.
The refund will be made within 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been previously received.
The right of withdrawal will be made by sending to Paula Russo Iglesia via email the will to exercise this right. Upon receipt of the communication, Paula Russo Iglesia will inform the customer of the steps and measures to be considered to carry out the right of withdrawal.
RIGHT OF EXCLUSION
Paula Russo Iglesia reserves the right to deny or withdraw access to the portal and / or services offered without notice, on its own or a third party, to those users who violate the Terms of Use of the portal.
Paula Russo Iglesia will pursue the breach of the Terms of Use of the portal, as well as any misuse of its website by exercising all civil and criminal actions that may correspond to it by law.
MODIFICATIONS AND LINKS
Paula Russo Iglesia reserves the right to make unannounced changes it deems appropriate in its website, may change, delete or add content and services it provides and the way in which they are presented or located, as well as in the General Conditions of Contract determined here.
Paula Russo Iglesia is not responsible for the misuse of the contents of its website, being the sole responsibility of the person who accesses or uses them.
In the event that www.kudo-energy.es had links or hyperlinks to other Internet sites, Paula Russo Iglesia creator of the website does not exercise any control over such sites and content. In no case Paula Russo Iglesia creator of the website will assume any responsibility for the contents of any link belonging to another website, nor guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, accuracy, validity and constitutionality of any material or information contained in any such hyperlinks or other Internet sites. Likewise, the inclusion of these external connections shall not imply any type of association, merger or participation with the connected entities.
APPLICABLE LAW AND COMPETENT JURISDICTION
The conditions of use of the Website contained in this Legal Notice, as well as the relationship between the user and Paula Russo Iglesia, shall be governed by and construed in accordance with Spanish law. For the resolution of any dispute that may arise, the user and Paula Russo Iglesia expressly submit to the jurisdiction of the courts and tribunals of the city of ZARAGOZA, expressly waiving any other jurisdiction that may apply.